Refund and Returns Policy

Last updated: [12/22/2025]

This Refund and Returns Policy applies to Novel World Translations, operated by a company registered in the United Kingdom (“we”, “us”, “our”).

1. Scope of This Policy

This policy applies to digital content and virtual services, including but not limited to:

• Digital novel chapters

• Premium or paid content access

• Subscription services

• Virtual currency (e.g., Novel World Coins)

• Voluntary support or donations

No physical goods are sold on this website.

2. Digital Content – No Right of Return After Access

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital content supplied immediately is not eligible for cancellation or refund once access has begun, provided the consumer has given express consent.

By completing a purchase on our website, you expressly agree that:

• Digital content may be delivered immediately

• Your statutory right to cancel is waived once access begins

3. Refund Policy

❌ Non-Refundable Items

We do not offer refunds for:

• Digital content already accessed or downloaded

• Virtual currency once credited to an account

• Subscriptions after the service period has started

• Accidental purchases or change of mind

• Partial use or unused balances

All sales are final unless stated otherwise in this policy.

4. Statutory Rights (UK Consumer Protection)

Nothing in this policy affects your statutory rights under UK law.

A refund may be considered if:

• Digital content is faulty, corrupted, or inaccessible

• Virtual currency was not delivered due to a technical fault

• A duplicate payment was taken in error

Where applicable, we will:

• Fix the issue, or

• Provide replacement access, or

• Issue a refund where legally required

5. Refund Requests & Process

To request support regarding a payment issue, please contact us within 14 days of purchase with:

• Your registered email address

• Transaction reference number

• Date of purchase

• Description of the issue

📧 Contact Email: [insert official support email]

Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on the payment provider.

6. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

• Suspension or termination of your account

• Loss of access to purchased content or virtual items

We encourage users to resolve disputes directly with us before contacting their payment provider.

7. Fraud Prevention

We reserve the right to refuse refunds where we reasonably believe:

• Fraudulent activity has occurred

• The refund request violates this policy

• Abuse of the refund system is detected

8. Policy Changes

We may update this Refund and Returns Policy at any time to reflect changes in law or business practices. Updates will be posted on this page and are effective immediately.

9. Acceptance of This Policy

By purchasing any digital product or virtual service from Novel World Translations, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.